1
Open the QR from a second screen
Open your confirmation email on a laptop or another phone so the camera has something to point at. If the email is on the phone you are installing to, skip to the manual method below.
EmailQR code
Install guide
Set up your eSIM in five minutes.
At home, over Wi-Fi, before you travel — the plan does not start counting until the eSIM first connects at your destination. Pick your phone below and follow along.
Install on Wi-FiKeep your home SIMAbout 5 minutes
Do this before you fly. Installing needs an internet connection, and the airport you land at is the worst place to discover that. The eSIM sits dormant until you arrive.
2
Settings → Cellular → Add eSIM
On some versions this reads Mobile Service or Mobile Data. Choose “Use QR Code”.
SettingsCellularAdd eSIM
3
Scan the code
The phone downloads the profile over Wi-Fi. This takes a few seconds and needs a connection — do it before you fly, not after you land.
Add eSIMUse QR Code
4
Label the line
Call it something you will recognise later, like “Travel”. You can rename it any time.
Cellular Plan LabelTravel
5
Keep your own number for calls
When asked which line to use for calls and iMessage, choose your usual number. Choose the new travel line for Mobile Data only.
Default LinePrimary
6
Turn Data Roaming ON for the travel line
Settings → Cellular → your travel line → Data Roaming. This one is not optional: a travel eSIM is roaming by definition, and with it off you will have no data at all.
CellularTravelData Roaming
Only one phone? There is nothing for the camera to scan, so choose Enter Details Manually and type the SM-DP+ address and activation code from your order page.
No camera to hand
Installing manually
If the email is open on the same phone you are installing to, there is nothing for the camera to scan. Every order page shows the details to type instead.
- SM-DP+ addressThe server the profile comes from.
- Activation codeThe one-time code for your specific eSIM.
- APNOnly where your plan needs one; most do not.
On iPhone choose Enter Details Manually; on Android, Enter it manually.
Find your order by reference
Type it in
Copy the SM-DP+ address and activation code from your order page exactly as they appear, then tap Next. Over Wi-Fi, as with the QR code.
On arrival
Landed? Four quick switches.
Your eSIM does the data. Your home SIM keeps your number for calls, SMS and bank OTPs. Tick them off as you go.
0 of 4 done
Troubleshooting
Troubleshooting, solved.
The things that actually go wrong, and how to fix each one. Still stuck? We're one message away.
Turn Airplane Mode on for ten seconds and off again. If nothing, check Data Roaming is ON for the travel line, then choose the network manually — Settings → the travel line → Network Selection → off automatic, and pick an operator from the list.
Almost always Wi-Fi. The download needs a working connection. It can also mean the profile has already been installed once — a QR code can only be used a single time.
Use the manual details instead. Your order page shows the SM-DP+ address and activation code, which you type in under “Enter details manually”.
Check the APN if your plan came with one. Your order page shows it where the supplier specifies one; most plans need nothing here.
Yes, and you should. Install over Wi-Fi at home while you still have a connection you trust. The plan does not begin until the eSIM first connects to a network at your destination.
Yes, on the eSIM line. It connects to a local network by roaming, so without Data Roaming it gets no data. Keep Data Roaming switched off on your home SIM, so that line never uses data abroad.
Usually not. A profile can only be installed once, so deleting it consumes it. Write to us with your order reference and we will tell you whether the supplier can reissue that specific profile.
Check spam and promotions first. The eSIM is also on your order page whether or not the email reached you — look it up by reference. If neither works, contact us and we will resend it.
No matching questionsTry another word, or write to us.
See all questions in the Help centre Video guide
Prefer to watch?
A short walkthrough for iPhone and Android, from QR code to your first connection abroad.
- iPhone, step by stepScanning the QR in Settings
- Android and GalaxyPixel and Samsung menus, side by side
- On arrivalRoaming, mobile data and your own SIM
Coming soon
Watch the install guide
We're making it now. Until then, the steps above cover everything.
See you there
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