Delivery

What you receive

• A QR code. Scanning it installs the eSIM profile on your phone. This is the usual way to install.
• Manual activation details. The SM-DP+ address and activation code, for phones that cannot scan a code, or when you are installing from the same device the email is open on.
• Your order reference, so you can find the order again later without an account.

When it arrives

• Within a few minutes of payment, in the ordinary case. The eSIM is ordered from our supplier the moment your payment is confirmed — it is not queued, batched or processed by hand.
• Up to a few hours, rarely, if our supplier is slow to issue the profile. If that is going to happen you are told before you pay, not after.
• Delivery is not activation. The plan's validity starts when the eSIM first connects to a network at your destination, not when it reaches your inbox. You can buy days ahead and install before you fly.

Where it is sent

To the email address you enter at checkout — so it is worth checking that address before paying. The same eSIM is always available on your order page, which the confirmation email links to, and under your orders if you sign in with that address. Losing the email does not mean losing the eSIM.

Nothing is shipped

An eSIM is a digital profile, not a plastic SIM card. There is no parcel, no courier, no tracking number and no delivery address. We do not ask for one and we do not charge a delivery fee. The price you see is the price you pay.

Because nothing physical crosses a border, delivery is the same wherever you are in the world. There are no shipping restrictions, customs charges or import duties.

If it does not arrive

• Check your spam or promotions folder. A first email from a sender you have not written to before is the most common place for it to land.
• Open your order page. The QR code is there whether or not the email reached you. Use find an order by reference.
• Tell us. Email [email protected] with your order reference and we will resend it or reissue the eSIM.
• If we cannot issue it at all, you are refunded in full, automatically and without having to ask. See our refund policy.

Before you buy

An eSIM can only be installed on a phone that supports eSIM and is not network-locked. Delivery of a profile to a device that cannot install it is still a completed delivery, so it is worth checking first — our supported devices section covers how.